Refund policy

Edition of 30 October 2026. This is an English translation; if it differs from the Russian text, the Russian text applies.

This Policy sets the procedure and conditions for refunding money paid for digital access to Elia Premium via VK Pay. The Policy is an integral part of the Offer and applies together with it.

1. Seller details

1.1. Seller: sole proprietor Алексеев Иван Викторович (the «Seller»).

1.2. INN 615011071608, OGRNIP 322619600000957.

1.3. Registered address: Республика Калмыкия, Черноземельский муниципальный район, сельское поселение Комсомольское, п. Комсомольский, ул. им. Темира Мускеевича Нимгирова, д. 17.

1.4. Contacts: tel. +7 961 817-41-46; e-mail: support@elia-app.ru, alekseev_ivan@mail.ru. Contact details are also on the Contacts page.

2. Subject of payment

2.1. The subject of payment is digital access to Elia Premium in the Elia mini-app on VKontakte («Premium»).

2.2. No physical goods are transferred, there is no shipping, and no return of an item.

2.3. Premium is not a medical service and does not replace a doctor's consultation.

2.4. Premium prices:

2.5. Payment is made only via VK Pay.

3. How to file a refund request

3.1. Send the request to support@elia-app.ru or alekseev_ivan@mail.ru.

3.2. The request must include:

a) the user's VKontakte ID (VK ID);

b) the payment date and amount;

c) the reason for the refund.

3.3. If Premium was paid by a third party for another user, the request is filed by the person whose VK Pay account was charged.

4. Review period

4.1. The request is reviewed within 10 (ten) business days from the date the Seller receives it, unless VK Pay rules set another order.

5. How the refund is made

5.1. The Seller issues the refund via VK Pay: in the merchant cabinet or through the payment-service support.

5.2. Money is returned to the person who paid, by the same method used for the payment.

5.3. Credit timing is set by VK Pay and the payer's bank and does not depend on the Seller.

6. Grounds for a refund

6.1. The Seller refunds the money paid in the following cases:

a) a repeated (double) charge for the same access period;

b) a technical failure on the Seller's side;

c) Premium was not provided due to the Seller's fault, and access cannot be restored;

d) the consumer withdraws from the contract under section 7 of this Policy;

e) other cases where a refund is required by Law of the Russian Federation No. 2300-1 of 07.02.1992 «On Protection of Consumer Rights» and other regulations.

7. Withdrawal from the contract and refund calculation

7.1. A user who is a consumer may withdraw from a service contract at any time under Article 32 of Law of the Russian Federation No. 2300-1 of 07.02.1992 «On Protection of Consumer Rights». In that case the Seller refunds the Premium price minus the Seller's actual expenses related to performing the contract.

7.2. Actual expenses are determined in proportion to the period during which Premium access was provided before the withdrawal request, using: paid-period price ÷ number of days in the paid period × number of days of actual access.

7.3. Premium does not renew automatically. When the paid term ends, access stops and no further charges are made.

7.4. Refunds under clauses 7.1–7.3 follow sections 4 and 5 of this Policy.

8. Final provisions

8.1. The Seller's details and contacts are in section 1 of this Policy and on the Contacts page.

8.2. Premium purchase terms are in the Offer.